This agreement applies to your use of our Internet Banking service which permits you to access your account with us via the Internet for services selected by you and agreed upon by us. This agreement applies to all persons that are parties to the accounts. In this Agreement, the terms "you" and "your" refer to each depositor on the account accessible by Internet Banking, and the terms "us" "we" and "our" refer to the Bank.
To enroll in Internet Banking, you will need to evidence your agreement with the terms of this agreement by clicking I AGREE. You will then be asked to identify yourself and select a User ID and password. Once you have completed these steps you will be enrolled in Internet Banking and have access to the services offered by us. You should protect your password at all times and change it on a regular basis.
You agree to keep the password safe and to not record, disclose or make the password available to anyone. Anyone who has access to your password will have full access to your accounts and the services you can perform on Internet Banking. You have no ability to limit any such person's authority. If anyone uses your password with your permission, you will be responsible for any transactions performed by that person.
Tell us at ONCE if you believe your password has been lost, stolen or otherwise become available to an unauthorized person. Calling us is the best way of minimizing your potential losses. If you tell us within 2 business days, you can lose no more than $50 if someone used your password without your permission. If you do not tell us within 2 business days after you learned of the loss or theft of your password, and we could prove we could have prevented someone from using your password without your permission, your loss could be as much as $500. You may contact us in the event you believe your password has been lost or stolen or that someone has transferred money or may transfer money from your account without your permission by calling us at (888) 676-2265, by e-mail at Customersupport@valleygreenbank.com or in writing to Valley Green Bank, 7226 Germantown Avenue, Philadelphia, PA 19119.
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days of the date we mail or forward electronically a periodic statement to you, you may not get any money you lost after the 60 days if we show that we could have stopped someone from taking the money if you would have told us in time.
Internet Banking is available 24 hours a day, 7 days a week. Any transactions initiated on non-business days or holidays will be processed the next business day. Our business hours are Monday through Friday excluding Saturdays, Sundays and Holidays.
We will process a funds transfer on the same business day as your instruction if we receive your instructions before our Internet Banking cut-off hour of 8:00 P.M. (the cut off hour) on a business day. If we receive the instruction after the cut-off hour of a business day, we will process the transaction no later than the cut-off hour of the next business day. If you schedule a transfer for a future date, we will process the transaction on that date if that day is a business day. If the date you request for a future transfer is not a business day, we will process the transaction no later than the cut-off hour of the next business day. If you schedule a recurring funds transfer and the payment date does not exist in a month, the transfer will be processed on the last business day of that month.
Services you can access through Internet Banking:
- View account information
- Transfer funds between your deposit accounts
- Schedule a recurring or future transfer
- Make payments from your account to your loan accounts
- Transfer funds from your line of credit to your deposit accounts
- Communicate with us via e-mail
Under federal regulations, you may make no more than six preauthorized electronic funds transfers and telephone transfers, including Internet Banking transactions, checks and point-of-sale transactions per month from your savings or money market account. Each fund transfer or bill payment through Internet Banking from your savings or money market account is counted as one of the six limited transfers you are permitted each month. However, payments to your loan accounts with us are not counted toward this limit for savings and money market account.
If you have signed up for bill payment service, you can pay bills either on an automatic recurring basis or periodically as you request. You will need to designate which account(s) will be used for bill payment.
You will provide us with the name and address of the payee (i.e. the person you want to pay), your account number with that person and any other information we require to properly debit your account with us and credit your account with the payee. Any changes such as account numbers, adding or deleting payees can be entered in the appropriate fields through the bill payment section of Internet Banking or may be submitted by e-mail to us from the e-mail address designated in your enrollment forms.
Bill payments are processed either through an electronic transmission to the payee or by check mailed to the payee. Payees who receive electronic delivery will receive your payment information, including your account number with the payee through a computer link. All checks are sent through the U.S. Postal mail. Payments made with checks are generally received and credited by most payees within five to seven business days.
To help ensure that your payments arrive on time, you must schedule your payments to be paid at least 5 business days before the payment due date. This generally allows sufficient time for the payee to receive and post your payment.
Cancel a Funds Transfer or Bill Payment:
You may cancel or change a pending funds transfer by selecting the transfer and changing or deleting the amount and date fields. The instructions to cancel or change the transfer must be made by 6:00 pm on the transfer date. If the change is not made by that time, we may process the transaction.
If you tell us in advance to make a regular payment at a regular time out of your account without further action by you (a preauthorized transfer), you can stop these payments by following the procedure in the preceding paragraph. Or you can contact us in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call or e-mail, we may also require you to put your request in writing in a form approved by us and the form to us within 14 days after you call or e-mail. We will require that you tell us the exact amount of the debit, the next date the debit is to be made and the exact name of the payee. If you stop a payment of such a preauthorized transfer in accordance with the terms of this agreement, we will stop the next debit and all subsequent preauthorized payments to that payee.
If you order us to stop a preauthorized transfer three business days or more before the transfer is scheduled, and the stop payment order is made according to the terms and conditions of the account and this agreement, including the requirement that you give is the exact amount of the debit, the next date of the debit and the exact name of payee, and we do not do so, we will be liable for your losses or damages proximately caused by our failure.
If we fail to cancel or stop any funds transfer or bill payment, the payment will stand unless you show us that payment to the payee was unenforceable. If we credit your account after transferring funds over a valid and timely cancellation request, you agree to sign a statement describing the dispute with the payee, to transfer to us all of your rights against the payee, and to assist us in any legal action taken against that person.
When you schedule a funds transfer or bill payment using Internet Banking, you authorize us to withdraw the necessary funds from your account with us. We deduct the amount of your funds transfer or bill payment from your account on the date we process your instruction. Each instruction to us to withdraw or transfer from an account is an order for us to pay from that account at that time or at a later date, if any, indicated in the instruction. We may charge payments against the account even though the charge creates an overdraft, or we may refuse to make payments if the charge creates an overdraft. If you overdraw your account, you agree to immediately pay us the overdrawn amount, together with any applicable fees.
If you submit an oral or written stop payment request for a preauthorized payment, we will charge you for each such stop payment order, the charge for stopping payment identified in our current fee schedule as may be amended from time to time. If you cancel or change any pending funds transfer or bill payment by completing the appropriate fields from the payment menu, there will be no charge.
Your Internet Banking activity will appear on your periodic statement.
Contact us concerning transfers listed on your statement that you did not make or if you need more information about a transfer listed on your statement. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error occurred.
- Tell us your name and account number (if any).
- Describe the error or transfer in question and explain why you believe it is an error or why you need more information.
- The dollar amount of the suspected error.
- The date on which it occurred.
If the report is made orally, we may require that you send the complaint or question in writing within 10 business days from your initial contact. We will notify you with the results of the investigation within 10 business days and will correct any error promptly. If more time is needed, however, we may take up to 45 days to investigate a complaint or question. If this occurs, we will credit your account within 10 business days for the amount you think is in error. This will allow you to use the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days of your original contact, we may not credit your account until the entire investigation is complete.
The 10-day periods in the preceding paragraph may be extended to 20 business days, if the error involves a transfer to or from the account within 30 days after the first deposit to the account was made. If the error involves an electronic transfer from your account to buy goods or services direct from a merchant, a transfer initiated outside the United States or a transfer that occurred within 30 days after the first deposit to the account was made, the 45 day time period to investigate your complaint or question will be 90 days in place of the 45 days.
You understand that some support and services relating to Internet Banking are provided by third party vendors and you authorize us to contract with third parties to provide such support and service.
The circumstances under which we may provide information about your accounts to third parties is set forth in our current Privacy Notice posted on our web site.
We may modify, suspend or terminate your privilege of using Internet Banking and may withhold approval of any transaction, at any time, without prior notice to you. In the event we terminate Internet Service, we will try and notify you in advance but are not required to do so. You will be notified as soon as practicable. Any one person who can use the account accessible with Internet service may terminate Internet Banking. Termination shall not affect the rights and obligations of the parties for transactions made with the Internet Banking before we have had a reasonable time to respond to your termination request. Your termination of your Internet Banking will automatically terminate any pending transfers and payments.
You can contact Valley Green Bank by one of the following methods:
- By initiating a Contact Us e-mail through our Internet Banking Service
- By calling our toll free number (888) 676-2265 Monday through Friday 8:00 AM - 6:00 PM
- By writing a letter and sending it to the following address:
Valley Green Bank
Attn: Internet Customer Service
7226 Germantown Avenue
Philadelphia, PA 19119